Community and Partnership

By becoming part of the KaleidaCare community, you gain access to a number of valuable and unique benefits that simply don't exist with other off-the-shelf products. We've got 16 years experience and we put it to use every way possible, including helping your social welfare agency comply with constantly evolving regulatory restrictions.

User Community

KaleidaCare strongly supports its community of users. Regular online and in person meetings allow KaleidaCare to share best practices, solicit ideas, and promote the sharing of customer experiences. An Annual National User Group meeting in Austin is held to further promote best practices, both around the practical application of the KaleidaCare tools, and other ideas that promote financial and clinical quality. Furthermore, customer agencies on a statewide basis augment KaleidaCare’s official support by helping each other. KaleidaCare is proud to promote and belong to a growing community of users committed to quality.

Our approach is being embraced by the industry. More Foster Care and Child and Family Services agencies subscribed to KaleidaCare than any other comparable software product in the past two years, with the majority of new customers joining us based on the recommendation of an existing user. Our success at serving customers is recognized by the Foster Family-based Treatment Association by their endorsement, along with endorsements from several state associations. More alliances →

More Than a Vendor

KaleidaCare maintains a highly trained professional staff of LMSW and subject matter experts dedicated to your success. With KaleidaCare on your team, you gain a partner with an exceptionally high level of social service and technological expertise who uniquely understands your needs. In addition to providing 24/7 support for KaleidaCare Solutions, we also offer consulting and implementation services providing the complete solution to your information management needs.

Partnered Implementation - The speed and effectiveness of software implementation has a dramatic impact on cost and customer satisfaction. KaleidaCare’s implementation process has been highly praised for its relatively painless impact on customer organizations. The SaaS approach means that every agency will benefit from the knowledge of both a highly qualified and experienced account manager, and from a community of users already implemented on the very same product and database. The implementation is tailored to the individual needs of the customer agency, but the experience of working with the same tools and the focus on child and family agencies means that the account manager will bring knowledge and leadership to the process. The implementation is further enhanced by the continuity of service – the same KaleidaCare staff who implement the system will also be responsible for ongoing customer satisfaction. More about SaaS →

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