Compass Youth Services has experienced growth beyond expectations due to the efficiencies created by the KaleidaCare Solutions software.

Compass Youth Services is a small community based social service company, located in Norfolk, Virginia that provides intensive in-home family preservation services to their clients. The KaleidaCare software is the primary means of communication among staff and referral sources. It allows for remote supervision of a worker's documentation by management 24 hours a day, seven days a week, as well as real-time reporting for referring agencies.

With the use of the KaleidaCare software, Compass Youth Services' relationships with their referral sources have improved as the referral sources now have access to real time reporting data with the permission of Compass Youth Services. Communication among the staff and the referral sources is much more efficient and timely, and cash flow has improved due to enhanced reporting options in addressing various billing requirements. Compass Youth Services bills Medicaid directly.

Compass Youth Services provides clients with intensive therapeutic and support services to increase family functioning and prevent out of home placement of clients. The clinical and administrative staff members utilize the KaleidaCare software to, create and monitor treatment plans, and record case notes and service activity. Encounter data is collected with the services provided so billing is maximized and reported timely and accurately.

The KaleidaCare software has eased the burden of intensive paperwork and has allowed the staff more time to serve families. If there is staff turnover, the historical information on the family is available to staff who are assigned to the case and they are able to quickly find critical information to better serve client needs from Day 1.

The staff at Compass Youth Services work remotely. Therefore, effective communication among the clinicians and the management staff is critical to the success of the company. KaleidaCare Solutions has provided the staff an efficient means to enhance their communication and maintain a sense of a shared workplace.

David Owen, Executive Director of Compass Youth Services, states, "KaleidaCare Solutions is a tool that can grow with Compass Youth Services as the company, its staff and its partners continue to help youth and families find direction in their lives."

For more information about Compass Youth Services, visit their website: www.compassyouthservices.com, or contact David Owen, Executive Director, at 757-289-5885.

An Overview of Compass Youth Services Case Study