.

Can clients lock in a set contract rate for "n" years?

Yes. KaleidaCare believes that the needs of each individual agency are different. Therefore, we negotiate our contract terms based on the agencies needs and services we have available.

.

What are costs for conversion, implementation and training on the system?

It depends on the number of facilities/locations and the amount of training support required. While KaleidaCare offers standard implementation and training packages, larger organizations typically require/request additional support and our implementation fees will reflect those needs. Many organizations that have multiple facilities in multiple states or multiple programs prefer training sessions at each location or for each program. KaleidaCare has the ability to satisfy the requirements of any organization to ensure a successful rollout and implementation.

.

How do you handle requests for new development and functionality?

KaleidaCare Management Solutions has a history of working successfully with agencies to provide well-designed functionality created with the newest development techniques. New technology is planned and integrated through a series of processes by our design and development teams. When an agency requests new functionality, a design process is initiated by which the work is designed, mock-ups are created, details in terms of integration into the current system and design are summarized, and the scope of the work is determined. Services are priced after scoping the detailed request based on our standard development service fees with a written proposal presented to the customer.

.

What types of capabilities does the system have to collect and generate outcome data?

Agencies can create templates in the system to document their own versions of Outcome Measurement tools. Additionally, KaleidaCare has partnered with nationally recognized outcome measurement tools, such as the Child and Adolescent Functional Assessment Scale (CAFAS) instrument by Dr. Kay Hodges, the Foster Family-Based Treatment Association (FFTA) Benchmarking Project, and specific outcomes collection and reporting as required by the Tennessee Department of Children's Services. These instruments are completely integrated into our systems and provide not only documentation of results, but summary and aggregate reports.

.

Is there a need for any additional software to support creating reports (i.e. Crystal Reports)?

Not normally. KaleidaCare provides comprehensive and flexible reporting capabilities. Thus, additional software is generally not necessary. However, agencies may choose to have their data exported and can use the table structure available in this download with other programs such as Crystal Reports.

.

What is the cost of upgrades to the system?

None. The monthly subscription fee includes all scheduled future upgrades and enhancements to the standard system.

.

What maintenance and/or customer service costs are involved?

These are included as part of the monthly subscription fee, including all system maintenance.

.

Are there additional costs to access technical support?

The monthly subscription fee includes the use of KaleidaCare and ongoing feedback tool provided on the user interface.  A fee may apply if specific time is requested to discuss technical issues unrelated to KaleidaCare with our technical staff.

.

Does KaleidaCare Offer a Warranty and Terms of Service Agreement?

Yes. Warranties and Terms are clearly listed in our standard contracts with our customers.

.

Is there data-mining capability?

Yes. Data can be exported through the use of a database download. This provides a complete export of all information collected by the system into an unconnected table like structure that you will need to assimilate. With a contract with KaleidaCare for our database download service, your data can be made available at any time with the download generated on a pre-determined schedule.

Technical Questions

What security measures are taken to protect the system?

KaleidaCare's security features are both technical (128-bit encryption, password encryption, and extensive firewall protection and monitoring) and feature-driven (usernames and passwords, permissions to access particular records and types of records). Additionally, KaleidaCare's network is secured through a third-party provider, OnRamp (http://www.onr.com), providing the highest level of security available on the Internet.

.

Upon what platform is the software available?

KaleidaCare is available on an Application Service Provider (ASP), making it available on a web-based Platform. KaleidaCare is a web-based hosted solution, also known as an ASP. KaleidaCare's technology takes advantage of the vast Internet backbone to minimize the infrastructure costs to the individual organization. We develop and maintain the software, while hosting our customer's data in a secure managed environment. Our member organizations do not need to have expensive servers and additional technology staff to fully implement and integrate KaleidaCare into their programs; all they need are internet-accessible PCs. This means that users can access the system from work, home, or any internet-accessible place that is convenient for them. It also means that non-staff users, such as state caseworkers, judges and foster parents, can access appropriate agency data if the agency so chooses.

.

What type of database is used to maintain the data within the information system?

KaleidaCare offers a single-database model that is maintained through SQL Server, but can be downloaded into MS Access for agency use when necessary. The KaleidaCare database is completely normalized, utilizing foreign key constraints and GUIDs for data integrity purposes. Extensive backup procedures are in place to protect agency data as well.

.

Is an IT person needed on client staff?

No. Agencies vary in their use of IT personnel on staff, generally depending on the size of the agency. Given the nature of our technology, an IT staff member is generally not necessary, as KaleidaCare maintains most of the hardware and software necessary for system availability and maintenance.

.

What is the standard release time for upgrades?

KaleidaCare provides semi-annual releases to include new functionality as well as enhancements to existing product functionality. Upgrades occur during off-peak hours to minimize product-usage impact for customers. Agencies are notified of the upcoming release in advance of an upcoming release with details on the date and time of the release, as well as release notes outlining any additions or changes to the current product.

.

How are customers assisted with implementing upgrades?

KaleidaCare does all the work. Long before an upgrade to the system occurs, agencies are notified of the upcoming release and the functionality that will be available. Generally, these upgrades include additional functionality that does not alter existing screens. When the upgrade occurs, communiqués with agencies are displayed on the home page of the system, notifying all users of changes made to the system.

.

How does your company assist clients with converting from another system to yours?

Many agencies choose to maintain their historical information in their legacy system without converting the data to KaleidaCare's application. KaleidaCare encourages agencies to capitalize on training by having staff load current client information as part of their training in order for them to familiarize themselves with the system and improve the training retention. If data conversion is necessary, each conversion request is scoped individually.

.

What is the current product version and status of any upcoming upgrades?

The current KaleidaCare Management Solutions' product version is 6.x. There are additional minor upgrades of functionality that will be delivered throughout the year with the next major release tentatively scheduled for Fall.

.

What technology is used to write the system?

Our software is written as a true n-tier system. The user interface tier is written using in Active Server Pages. Additional client interface code is programmed in JavaScript. The business logic tier is implemented as COM+ objects in Visual Basic 6.0. Finally, all data access occurs in the data tier through stored procedures using Microsoft SQL 2000.

.

Is your database relational and normalized?

Yes. Our SQL Server database is completely normalized and is relational in nature, using foreign keys to maintain those relationships.

.

What hardware does the customer need?

Every user should have access to a Windows PC with Internet Explorer version 6.0.2 or greater installed. Locations where several users will be working should have a dedicated connection to the Internet. Depending on the size of the office, varying connection speeds will be appropriate. A good rule of thumb for access is to use an Internet connection that is acceptable for all users to conduct normal web-surfing activities. Additionally, whenever possible, a broadband connection such as DSL or Cable Modem is recommended because it provides a good value for the connection delivered. As with any dedicated Internet connection, appropriate levels of firewall and anti-virus protection should be implemented throughout the organization. Below are the minimum and recommended configurations.

.

Clinical Questions

How is staff information entered and maintained in the system?

Staff and other professionals can be easily entered into KaleidaCare. Staff can be allowed access to the system and made inactive when necessary. Staff can be assigned to particular clients or to groups (e.g., facilities, programs, divisions, etc.), in which case their access to clients will change as appropriate based on the client's status.

.

How is facility information entered and maintained in the system?

Facility information is extensive and includes basic information about the facility as well as tracking information, licensing information, and placement information. In determining appropriate facilities for children, extensive search capabilities are available to narrow down the possibilities. These items include IQ(s) Served, Level(s) of Care Served, Capacity, and the like. Facilities are associated with children upon placement through our Tracking System.

.

What type of reminders, ticklers, or automated alerts do you have?

For appropriate logs and all Agency Documents created by the agency, tickler functionality is available so that new logs can be associated with existing logs to track upcoming events. This information is accessible through reports that allow users to choose to search for any logs that are coming due or were due within a specific time period.

.

What kinds of administrative reports are available?

KaleidaCare provides tickler reports that allow users to choose to search for any logs that are coming due or were due within a specific time period. Additionally, customizable listing reports with extensive filtering ability are available. For example, users can choose to see clients with a particular status in particular programs, or to view clients that are active in particular programs. Users can choose which data points to appear on the report, alter the title of the report, and even group by various data points. Additionally, listing reports allow users to either view information record-by-record, or aggregate the information to get overall total or totals within groups. Aggregate information is available for many outcome-related data points, such as client status and incidents.

.

What kinds of case management tools and clinical logs are available?

Our comprehensive Client Information system provides the ability to incorporate case notes, therapy session logs and progress logs along with health care information, psychosocial information, and other data relevant to the client record. Our system offers the ability to create various assessments, treatment plans and reviews. Incidents and Restraints logs are available to track incidents involving staff as well as clients. A variety of clinical tools are also used to capture client information. The system provides for client status reports, facility listings, caseload listings, and more to help manage the case records.

.

How are cases and placement history tracked?

KaleidaCare has a thorough Client Tracking system that tracks all clients from Initial Screening through Program Completion or Discharge and every step in between. KaleidaCare tracks key points surrounding the referral, including referal source, reasons for referral, referral region, legal status, placement type, etc. Users have the ability to accept the referral or defer the client to another provider. Our Client Tracking system allows an agency to know who you are serving, how long you served them, what capacity did you serve them in, and when did they leave. Cases can be closed and updated with extensive information, such as reasons for status changes and legal status information. KaleidaCare contains a comprehensive discharge summary and program completion summary.

.

How is family recruitment, licensing, and development tracked?

KaleidaCare contains Foster Home/Facility Information that will help maintain status of licensing approval. Facility logs are available to track facility reviews and inspections as well as progress. KaleidaCare also contains facility listings that allow you to see what families are eligible to accept youth placements.

.

How is service delivery tracked?

KaleidaCare's software has sections for clinical professionals and other social services workers that can be assigned to clients. This information appears in healthcare logs, medications, DSM records, and assessments. KaleidaCare also contains a variety of tools to allow an agency to track services being provided. These tools include therapy session logs, casenotes, and a prescribed services tool. Reporting on this information is made easy by various reports such as: case log totals report, cumulative progress log, compliance reports, census reporting, listings reports and various aggregate reporting tools.

.

Does KaleidaCare Management Solutions offer customization of the system?

Yes. KaleidaCare has gone to great lengths to ensure that our system is as flexible as possible, and we recognize and support the need for agencies to customize the system for their purposes. We provide agency-specific configuration of drop-downs and checkboxes, but also allow users to create an unlimited number of input screens based on the needs of their agency. Additionally, users have extensive filtering capabilities for reports, using wizard-type functionality.

.

Does the system allow for remote access capabilities?

Yes. KaleidaCare delivers its software solutions over a secure Internet connection via an Internet browser (MS Internet Explorer) and manages all the software development, hosting, database maintenance, updates, and support. All you need to access our solution is an Internet connection and MS Internet Explorer. This means no new hardware to buy and no time-consuming installation process. You simply launch your browser, log in, and get to work.

.

Can data from the system be accessed through other software such as MS Word, Excel, or Access?

Yes, through a variety of methods. All KaleidaCare reports are downloadable into Microsoft Excel 2000/XP or Word 2000/XP. This functionality is assignable to users through special permissions and is available at the top of each report by simply clicking a button. Additionally, a copy of the entire agency database is available through out database downloads.

.

Does the system have built-in Help Features?

Yes. Interactive on-line help manuals are provided as part of the software system, as are additional training materials. Ongoing support consists of two areas: phone support and email feedback support. More frequently, users use the "feedback" button to send questions, comments, problems or suggestions. This feedback is monitored and tracked, and over 90% of all feedback issues are resolved within 48 hours.

.

What is the approximate number of days required for staff and foster parent training?

Standard training generally takes one full day onsite with the Systems Administrator. The cost for this training is included in the initial set-up fee, though larger organizations may require additional support. The cost of this training (not including the computer lab) is covered in the initial set-up fee, which is determined by the member organization. KaleidaCare provides Licensed Masters-level Social Workers (LMSW's) to train your agency's staff and foster parents. These individuals are uniquely qualified to understand not only the KaleidaCare system, but also the information needs of your organization and system users.

.

How easy is it for the end user to navigate through the information management system screens?

Feedback from our customers is that navigation is very intuitive. KaleidaCare has gone to great lengths to ensure that our system is easy to navigate and consistent in terms of user interface. This means that less training is necessary for users and the amount of ongoing support is also lessened. Customer feedback was heavily relied upon in the creation of KaleidaCare, and KaleidaCare continues to make alterations to the system when necessary to ensure that users can enter and access system information easily.

.

How do we contact you if issues arise?

Via our interactive feedback feature or calling a KaleidaCare Account Manager. Customers can report issues, problems, concerns, or simply ask for information via our interactive feedback feature which is available real-time when the customer is using the system. Customers are also encouraged to call their KaleidaCare Account Manager for any emergencies or to receive immediate assistance. This feedback and on-call service is available 24/7.

.

How do you track system usage and foster parent/staff training?

System usage is captured each time a user logs in. The user logging in and the date and time of login and logout, for example, are saved. A comprehensive education tracking system provides detailed documentation such as credit hours earned for new years, and reporting to include such information as hours earned by person and across group, renewing/expiring courses, enrollment for particular programs and courses, and so on.

.

Are training manuals supplied? Are there additional costs for the manuals?

Yes, manuals are provided at no cost. Interactive on-line help manuals are provided as part of the software system. Additionally, when customers attend either their initial training or one of our on-going training programs they are given additional training materials (which are also available upon request).

.

Do you have regular training opportunities throughout the year that our staff can attend? Is there a fee for attending?

Yes, quarterly. A minimal fee is required to attend the sessions. All users are invited to attend our quarterly user groups and advanced-training sessions to learn about the latest enhancements to our system, as well as add valuable input to the future development direction of our solution. These quarterly meetings are held in different areas of the country based on one of our customers volunteering to "host" the two day conference and assist with coordination. There are small fees for these meetings to help cover the costs associated with the meeting.

.