Letter from the CEO

The start of the year brought the first fruits of our new business model.  Tighter coordination with customers and improved responsiveness have lead to a significant increase in the number of prospective new customers.  I’m very proud to announce the following new customers have already joined our users:  Lutheran Social Services of the South (Texas), For Children’s Sake of Virginia (Virginia), and Group Effort (Tennessee).  We anticipate being able to announce a number of additional agencies joining us very soon.

We have improved the strength of our team and our technology.  The entire network and ASP system was upgraded to improve the customer experience and reduce the time our developers were spending on internal issues.  We added new programmers, including a billing system specialist. We recruited a new head of sales and services, Angela Lee, along with a new CFO, Kathryn Ingerly.  We are continuing to recruit both talented and experienced individuals to join our team.  I am very proud of the team at KaleidaCare.

On the partnership front, we have worked hard to strengthen our relationship with FFTA, and opened a new partnership in Georgia with MAAC.  We are concentrating our partnership activity on partnerships with agencies focused on treatment foster care and child welfare.  In order to most effectively serve our customers, we have launched a new business called KaleidaCare Business Solutions, to provide direct billing and administrative services to our customers.  We are already achieving some significant success with this service, discovering an additional $500,000 of underbilled services within the first week of working with our initial customer.  In addition to the benefit of these services for our customers, we are benefiting from closer understanding of the day to day challenges faced by running an agency, and from having direct access to a larger staff of talented people.

All of this is to serve our customers more effectively.  We celebrate the success stories we help create, and we don’t rest until customer issues are resolved.  Please let us know how we can help your agency.

  Alistair Deakin,
  President & CEO

User Group Update

The State of Georgia is undergoing some major changes to how Mental Health services are funded.  Changing to a Fee For Service model and an unbundled rate is understandably a difficult, and often frustrating, process for providers.  Heather Rowles, Executive Director of MAAC (Multi-Agency Alliance for Children), responded by reviving the Georgia User Group last fall.  She remembered how helpful it had been when they met regularly several years ago. 

Heather invited current KaleidaCare customers and other interested agencies to attend. Our KaleidaCare Account Managers have attended these meetings and have demonstrated how Solutions and our new Revenue Maximization module can make it much easier for agencies to handle Fee For Service billing. 

These meetings have been a useful venue for agencies to ask questions about this functionality, and for Account Management to learn more details about the changes in the State requirements and how KaleidaCare can assist them in meeting these needs.  Agencies have also used the meetings to share their knowledge and experiences with the State requirements, how they’re adapting their work-flow processes to cope with these changes, and more.  In fact, the Georgia User Group just started their own Yahoo Group to increase their ability to easily share information between agencies.  For more information about the Georgia User Group, please contact Heather Rowles at 404-880-9323 or hrowles@maac4kids.org.

If you’re interested in forming a User Group in your state, please contact your Account Manager.  We’d love to see some other states follow this lead!

Recent News

KaleidaCare Increases its Child Welfare Community and Functionality

Austin, Texas – February 12, 2007

The KaleidaCare Management Solutions team is proud to announce several new customer additions.  In January 2007, Group Effort and the Turn Around Center, two agencies that partner together, began tracking clients through KaleidaCare’s Solutions.  These agencies partner together to provide an Educational Center and Residential Services to the greater Nashville area.  Group Effort has three group homes and The Turn Around Center contracts with the state of Tennessee for one group home and After Care services.  Group Effort provides contractual services to several agencies including two KaleidaCare customers, Omni Visions and Phoenix Foster Homes. While serving up to 50 clients currently, they are looking to expand into Foster Care as well as increasing their Community Based Services.  KaleidaCare is excited to assist them in this growth.

KaleidaCare is pleased to welcome back For Children’s Sake of Virginia.  For Children’s Sake provides Foster Care services and outpatient counseling in several Virginia offices; Chantilly, Woodbridge, and Hayes.  For Children’s Sake also operates an Emergency Diagnostic Center, which is a residential center located in Fairfax, Virginia.  For Children’s Sake is currently serving over 100 clients and is looking to expand their adoption and out-patient services.

Lutheran Social Services of the South is excited to return to KaleidaCare.  Our solution will aid in managing their 1,650 clients in several locations.  They are eager to reduce their time and money by having records in a centralized, all-access location, KaleidaCare.  LSSS provides services children services including Foster Care, Adoption, and Residential Services, as well as services for the elderly, poor, and disaster responses.  We are thrilled at their return and will be looking for their assistance in continuing to share and develop the best CPA software for Texas.

In line with KaleidaCare’s interests in research and best practice for child welfare, the Attachment and Trauma Institute (ATI) in Richmond Virginia began using KaleidaCare to track clients and research measures.  This Institute provides a Family Center and In-Home Counseling to follow the treatment modality of Family Centered Regulatory Therapy.  Dr. Bryan Post, of the Post Institute, leads this research facility and treatment that was shown in a previous publishing to increase positive behaviors in children 68% over a 12 week time.  KaleidaCare is excited to support this cutting edge research and to share the findings with our community in the future.

What's New on the Horizon

We’re excited about some new functionality that will soon be available in Solutions.  We hope that these enhancements will help you to complete your work more easily, efficiently, and accurately.  First, the total number of persons logging in and total number of logins for a given time frame will be available on the system administrator Login History Report, so that users can easily access information about the number of users logging into the system and how often they do so.  The Treatment Team Member information section for agency documents will be enhanced with the addition of a telephone number for each member, allowing users to have contact information for these individuals at their fingertips.  Also, the creator name will be added to the browse screen for agency documents.  This will aid users in more easily identifying the creator of these documents for auditing and other purposes.  Finally, for those of you using the Child and Adolescent Functional Assessment Scale (CAFAS) in Solutions, we’re adding the overall CAFAS score to the CAFAS compressed report.